Maria McClain, Retail Services’ dedicated Senior Claims Analyst, has been Promoted to the Director of Retro Member Services effective June 1, 2019. Her extensive background in banking, business administration, and claims management along with her commitment to excellence made her the obvious selection.

McClain (pictured here) joined Washington Retail in 2011 and earned her promotion by demonstrating deep knowledge of the Retro program, claims knowledge and various factors required to evaluate the impact of claims on each member and on the Retro group.

“Maria takes the initiative to learn and dig deep to make sure our members receive first-rate customer service. She knows how to delicately balance the interests of employers and Retail Services’ Retro Group. Besides, she has a mindset to identify process improvements and pursue them,” said Rose Gundersen, Vice President of Operations & Retail Services. McClain will report to Gundersen while managing the remaining claims staff.

Congratulations to McClain on a job well done and to the hard work and dedication of her claims staff.