U.S. retail sales soared to $4.583 trillion in 2021. But a report released Tuesday by the National Retail Federation and Appriss Retail found that retailers expect more than $761 billion worth of the merchandise they sold last year to come back to their stores as returns. That represents an average of 16.6% of total U.S. retail sales. Click here to read the story

Considering 84 percent of consumers say the returns experience is important with regards to their opinion of a retailer, it’s more than possible to turn the return process into local customers. For ideas on how to gain loyal customers and turn returns into profit, read the whole story.