Walmart is stepping into the future of artificial intelligence by unveiling its plans to use AI agents to enhance both customer and employee experiences. At a recent event in New York City, Chief Technology Officer Suresh Kumar announced that the company is “all in on agents,” emphasizing their potential to streamline operations across the board.
These AI agents will support everything from assisting customers through Walmart’s app to helping store associates and corporate teams complete routine tasks more efficiently. One example, a customer-facing assistant named Sparky, can already answer product questions and will soon be able to create and place orders based on user behavior with minimal input.
Internally, Walmart is also rolling out AI tools that automate repetitive tasks for staff, engineers, and vendors. The company sees this as a continuation of its long-term tech transformation, supported by its large datasets and global workforce.
While Walmart leaders acknowledge that the long-term impacts on jobs are still unknown, they see AI as a way to evolve, not replace, roles. As the company builds toward a more autonomous retail model, it is carefully evaluating how technology will fit within its business strategy.
