As I prepare to step down after eight years leading Washington Retail, I’ve found myself reflecting on the remarkable journey we’ve shared. It has been an honor to work alongside so many dedicated retail leaders, partners, advocates, and policy makers who care deeply about this industry and the communities it serves. Together, we’ve navigated rapid changes, adapted with determination, and continued to move forward with resilience.
Retail has never stood still, and the past several years have accelerated change in ways none of us could have predicted. Rising costs and supply-chain disruptions continue to impact operations, while new and expanded tariffs have added pressure in an already tight-margin environment. At the same time, workforce needs to remain a priority as retailers compete for talent in a fast-moving landscape.
Technology brings both opportunity and complexity. Consumer expectations are evolving quickly, with shoppers seeking convenience, personalization, and a seamless experience across online and in-store channels. Overlaying all of this is the growing influence of artificial intelligence reshaping inventory management, customer engagement, and workforce models. AI offers powerful tools to strengthen operations, improve forecasting, and elevate the customer experience. As policymakers consider the future of AI, it will be important to preserve retailers’ flexibility to innovate while maintaining strong data stewardship.
As we look to the 2026 legislative session, Washington faces significant fiscal and policy challenges. Recent tax changes have created real impacts for retailers, and the economic forecast signals the need for thoughtful consideration in the months ahead Still, this moment presents an opportunity to advance balanced, predictable policies that support public safety, ensure fair competition, encourage innovation, and support job growth in communities across the state.
With every challenge comes possibility, and that is where my optimism remains strong. This industry has always been defined by creativity, adaptability, and courage. Retailers in Washington are not simply responding to change; they are actively shaping the future of commerce. Innovations in automation, experiential retail, and advanced analytics are unlocking new ways to connect with customers and improve operations. The commitment I see every day from retailers, policymakers, and community partners gives me great confidence in what lies ahead.
I leave knowing that Washington Retail is in capable hands, supported by engaged members and a talented team that brings passion and expertise to every issue. Thank you for trusting me, challenging me, and inspiring me throughout these eight years. I am deeply grateful for the relationships, accomplishments, and shared progress we have achieved together.
The road ahead will bring new complexities, but also immense promise. I have no doubt that this association, and the retail industry, will continue meeting each moment with ingenuity and heart.
Thank you for the privilege of serving you. I look forward to cheering for your continued success.
