The NRF Foundation has partnered with the Crisis Prevention Institute (CPI) to launch a new 30-minute online course, Customer Conflict De-escalation. As part of the RISE Up program, this training is specifically designed to help front-line retail employees manage conflict. The course provides employees with essential de-escalation techniques to handle tense situations, reduce potential risks, and ensure a safer environment for both staff and customers.
In addition to enhancing safety, the Customer Conflict De-escalation program aims to improve the overall shopping experience by fostering more positive interactions between employees and customers. With the growing demands on retail employees to manage difficult situations, this course serves as a valuable resource in empowering staff to handle customer conflicts confidently and professionally.
